Last updated: November 2026.
1. Purpose
These terms and conditions govern access to and use of Inexpand, an online business management software (CRM) published by GROUPE PSM TECHNOLOGIE SARL / AFRISWITCH (“the publisher”), by any company or organisation that subscribes to it (“the client”). Signing up for or using the service constitutes acceptance of these terms.
2. Access to the service and account
The service is available online at app.inexpand.com. The client creates a company account and appoints its administrator. The client is responsible for keeping its users’ login details confidential and for all activity carried out from its account.
3. Free trial
A 14-day free trial, with no credit card and for up to 10 users, gives access to every feature. At the end of the trial, the account is suspended if no subscription is taken out; data is kept for 30 days before being deleted.
4. Plans and prices
Plans are charged at a fixed price per team, according to the number of users, with every feature included. Prices are shown on the website in FCFA or in the currency indicated, excluding taxes applicable in the client’s country. The publisher may change its prices; any change is announced at least 30 days in advance and applies from the following period.
5. Payment and renewal
Payment is made online via Afriswitch (mobile money or bank card). There is no automatic debit: before each due date, the client receives a reminder with a payment link. If payment is not made after the due date, access may be suspended until payment is received, with no loss of data for 30 days.
WhatsApp, SMS and AI assistant credits are prepaid: an allowance is included in each plan and the client can top up its balance online. Credits used are non-refundable.
6. Term and cancellation
The subscription has no commitment beyond the period paid for. The client can stop at any time by not renewing its subscription. Amounts already paid for the current period are not refunded, unless the law provides otherwise.
7. Client data
Data entered in Inexpand (clients, invoices, documents, accounting entries, staff data, etc.) belongs to the client. The publisher processes it only to provide the service, in accordance with the privacy policy. The client can export it at any time. After the subscription ends, data is kept for 30 days and then deleted.
The client is responsible for the lawfulness of the data it enters and for informing the people concerned (its clients, employees and applicants).
8. Regulated features
SYSCOHADA accounting, payroll and standardised e-invoicing are provided as management tools. Tax and social rules are configured according to each country’s legislation and updated regularly; standardised e-invoicing is enabled country by country, in line with local regulations. The client remains responsible for its own returns and may rely on its accountant.
The AI assistant suggests texts, summaries and account allocations; each suggestion must be approved by a user before it is saved.
9. Availability and support
The publisher makes every effort to keep the service available 24 hours a day, except during maintenance or incidents beyond its control. Backups are made regularly. Support is provided by email and WhatsApp, and by phone for plans that include it.
10. Liability
The publisher has an obligation of means. It cannot be held liable for indirect losses (loss of turnover, customers, etc.) and, in any event, its liability is limited to the amount paid by the client over the previous 12 months.
11. Prohibited use
The client must not use Inexpand for unlawful purposes, send unsolicited messages (spam) by WhatsApp or SMS, attempt to access other clients’ data or disrupt the service. Any breach may lead to suspension of the account.
12. Intellectual property
The Inexpand software, its trade marks and its content remain the property of the publisher. The subscription grants a personal, non-transferable right of use for its duration. White-label and reseller offers are covered by a separate partner agreement.
13. Changes to these terms
The publisher may amend these terms. Clients are informed at least 30 days before any significant change takes effect.
14. Governing law and disputes
These terms are governed by the law of the country in which the group entity invoicing the client is established, and by the OHADA Uniform Acts where that country is a member. In the event of a dispute, the parties will first seek an amicable solution; failing that, the competent courts of that country have exclusive jurisdiction.
15. Contact
contact@inexpand.com
French-speaking Africa: +223 65 16 76 40 (phone and WhatsApp)
English-speaking Africa: +233 53 787 5424 (phone and WhatsApp)
